Your New Home Warranty

Posted 28/11/2022

When you purchase your new Higgins home, you can be confident it has been built to the highest of standards, but to give you added reassurance all homes come with a new home 10-year warranty.

Higgins Homes warranty

For the first two years after legal completion, Higgins Homes provides a two year warranty to cover items supplied as part of your new home and defects caused by either faulty workmanship or materials, which includes:

  • Items reported at the home demonstration.
  • Rainwater system (guttering).
  • Breakdown of appliances (which are supplied and fitted by Higgins Homes) for a period of 2 years, appliance warranty cards need to be completed and registered with the appropriate manufacturer for the first year’s cover (direct).
  • Heating, plumbing, and electrical systems are covered. Please note it is your responsibility to have the boiler and cylinder serviced annually by a qualified engineer, failure to do so can invalidate any warranty.
  • Sealed window units and patio/French doors are covered for 2 years from legal completion.

However, please note our warranty does not cover:

  • Accidental damage
  • Damage caused by storms or, accidentally, by negligence, abuse or poor maintenance of the property or appliances. This includes blockages caused by inappropriate disposal of waste.
  • Any cosmetic defects such as scratches, chips or marks that haven't been reported within fourteen days of legal completion. This includes decoration, flooring, tiling, textured ceilings, kitchen units, fitted bedroom and bathroom furniture, worktops, sinks, sanitary ware, appliances, glass, and other similar items.
  • Any inconvenience, distress, consequential loss of enjoyment, or income loss caused by remedial works, assuming all reasonable steps have been taken to minimise disruption.
  • Problems with any workmanship, materials, or appliances that you have brought or added to the property.
  • Any problems caused by natural shrinkage or condensation.

Our friendly Customer Service team is on hand to discuss with you any items you believe fall into the two year warranty period. To discuss an item, call 020 8498 6023 or email aftersales@higginspartnerships.co.uk

Your warranty and insurance provider

Whilst the majority of our homes come with an NHBC Buildmark policy, on some developments we have alternative providers with similar cover instead. The warranties are similar in nature and provide a cover that runs from years three to ten covering major structural damage to your home.

Making changes to your home

Any alteration or extension you make to your new home following legal completion may adversely affect all, or part of, your two year warranty. We do not protect you against every problem that may occur and you have a responsibility to carry out maintenance on your new home. Several limitations and conditions apply.

Protection for You

Your interests are additionally covered by the Consumer Code for Home Builders, which we adhere to. The Consumer Code applies to all home buyers who reserve a new build home. Under the Consumer Code, you can be assured you will be treated fairly and given reliable and accurate information on your buying decision, amongst other things. Take a look at our Consumer Code page for further information.

Selling your home

The warranty is not affected if you sell or let your home, as when you sell your home whilst under warranty, the cover is automatically transferred to the new owners.

 

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